Terms & Conditions
Aces High prides itself on first-class customer service. We want all of our friends and collectors to be entirely happy with every interaction they have with us and every purchase from us. If for any reason you are unhappy then we want you to understand our terms and conditions.
Order from us with confidence. Be assured that if you have a problem with any of the products or services then we want to know about it and we want to work with you to rectify it.
By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our Privacy Statement, governs Aces High’s relationship with you.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary, mainly to keep you up to date with our latest news, releases and special events.
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your Statutory Rights or Consumer Contracts Regulations. All contracts are concluded in English.
Products & Pricing
Our site contains a large number of products, often with multiple editions or variations. We make every effort to display our products as accurately as possible. However, please remember that shopping online is very different to shopping at one of our Galleries. For instance, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may affect the colours you actually see on the screen. We cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of products will be the same as the actual product.
Given we have such a large number of products it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch process. If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect price.
Similarly some products may be listed as available when unfortunately this isn’t the case. All items are subject to availability. If an item is out of stock we will inform you as soon as possible and will work with you to discuss suitable alternatives, to cancel your order or, having told you when we can fulfil it, to wait for delivery.
Product prices and delivery charges are liable to change from time to time and are subject to alteration in VAT / Sales Tax without notice.
Methods of Payment
You can order securely via this website, or if you prefer, by emailing your order and credit card details, or by telephone talking directly to one of our team.
Payment can be made in UK Pounds Sterling or US Dollars on this website. Email or telephone orders can be made in UK Pounds Sterling, US Dollars or Euros depending on which Gallery you are dealing with.
We accept most major credit and debit cards including Visa, Mastercard, Switch and Delta.
Cancelling or Returning an Order
You may cancel an order any time before dispatch, or return it for any reason within 14 days of delivery.
If you wish to cancel an order, immediately contact the UK Gallery (orders placed in UK Pounds Sterling) or US Gallery (orders placed in US Dollars) via email or telephone. A member of the team will then help you through the process.
You may return your order for any reason provided:
· The goods remain unused and unopened. You or the recipient retain and take reasonable care of the goods until returned.
· You return packaged item(s) to Returns Departments at Aces High (address below).
We recommend that you use a recorded-delivery or signed-for service when returning items and ensure that you obtain proof of postage. The team member dealing with your return is happy to discuss refunds for any shipping costs as soon as items have been received.
We regret that we cannot accept cancellations of bespoke orders such as tribute editions (which include original artwork), remarqued prints, giclee’s, specially commissioned original artwork or framing, as these are individually created to order.
Damaged Items & Making a Claim
Our expert shipping team thoroughly check each product as part of the dispatch process and have been fully trained to securely package items in the best way possible to meet your needs at the time of ordering. Over the years we have shipped all over the globe with very positive feedback, however, we aren’t naive enough to think that errors don’t occur.
Claims for breakages or other damage must be made to Aces High within three days of receipt either by email, telephone or post. Any other issues must be brought to our attention within 28 days of dispatch.
If you receive a package clearly damaged during shipping then we’ll take care of it, and there are some things you can do to help us. Upon receiving such a package, either do not sign for it or clearly note that the parcel is damaged on the delivery note. Please do not open clearly damaged packages. Contact us immediately, ideally with the courier still present, and we’ll take the matter off your hands. We’ll happily handle any disputes with the delivery company whilst keeping you informed of the progress.
If upon opening a package you notice the item is defective in manufacture then we also want to know about it. You can always return items if they are received defective in manufacture but please note that we only accept returns of items that have been opened if they are defective in manufacture.
Before returning an item, please contact a member of the team so that we can help you through the process. Simply enclose a note for the attention of the team member handling your return outlining the points you have discussed. Pack the product securely and send the package to the agreed Gallery. In the case of a defective product, please provide a full description of the fault and return the defective item in its original packaging, with all Certificates of Authenticity, and any other accessories.
Aces High Returns Departments -
Europe: Vine Tree House, Back Street, Wendover, Bucks, HP22 6EB, UK
USA: 815 East Ojai Avenue, Ojai, CA 93023, USA
For your protection we recommend that you use a recorded-delivery or signed-for service from one of our recommended shippers; our team are happy to discuss this with you. If you are returning an item because of an error on our part, because it is defective or has been damaged in transit, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
We are committed to protecting your privacy and security as our customer. We are obliged by Distance Selling Regulations, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.
From time to time we may use the information gathered in order to send you promotional information from Aces High. We have however, within Aces High, adopted a policy allowing you to opt out at any time. Simply 'Contact Us' and we will opt you out of any aspect of our marketing programme.
We collect the following information from your order: name, email address, billing address, credit card information, telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.
While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our ‘contact us’ page.
The site uses a third party payment gateway to ensure you have a safe and secure shopping experience.
All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are not stored on our server.
Damage to your computer
Aces High makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.
Aces High shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.
The table below explains the cookies we use and why:
Infotex Session Cookie
A cookie set by our website to uniquely identify you as a visitor.
Google analytics cookies
__utma, __utmb, __utmc, __utmz
Cookies used to collect information about how our visitors use our site. We use this information improve your experience. More information here:www.google.co.uk/intl/en/analytics/privacyoverview.html
Cookies used for sharing pages via the ShareThis service. More information here: http://sharethis.com/privacy
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Copyright & Disclaimer
All content and images on this site are either copyright Aces High Fine Art or have been reproduced with the kind permission of the copyright owner.
Do not copy or use our content or images without our express permission.